Return / Exchange Policy
Returns are not accepted for overseas purchases. Please carefully confirm the order content and read the "Overseas Order Instructions" before placing an order. By completing the order, you agree to our company's overseas shopping regulations.
All goods will be inspected before being sent out, and will be properly packaged for transportation. When receiving the goods, please check to make sure there is no problem with the goods. To protect each other's rights, please be sure to videotape the entire process when unpacking.
If there is a wrong item sent, or the number of items is missing, please contact the customer service staff within 3 days after receiving the item, and provide information such as "name", "order number", "contact number", "reason", etc., and we will make up for it as soon as possible Send the product to you.
In order to avoid the gap in perception of product quality, If you return goods without specific reasons or fail to receive them more than 3 times (inclusive) within a year, or order and return goods maliciously, or fail to agree/cooperate with relevant regulations, We will suspend your account and the ability to purchase goods, please understand.
Contact Onlygo
- E-mail：service@onlygo.com.tw
- Service Hours：GMT+8 10:00 AM ~ 18:00 PM (Closed on regular holidays and weekends)
