Overseas order instructions
If the delivery range of your order is not within the main island of Taiwan and Taiwan's outlying islands, it will be regarded as an overseas order.
Due to the high international shipping costs and complicated procedures, return and exchange services are not provided for overseas orders. Please carefully confirm the order content before placing an order before proceeding to checkout. By completing your order, you agree to the terms of this page.
Overseas delivery range
- The current overseas delivery areas are:
- Asia: Hong Kong, Macau, Singapore, Malaysia, Japan, Thailand
- Oceania region: Australia
- Americas: United States, Canada
- Europe: UK, France, Germany
- If the country you want to ship to is not among the above options, you are welcome to contact line customer service staff and we will get back to you as soon as possible.
Overseas payment methods
- Overseas payments are by credit card only: Visa, Master, JCB.
- All products are priced in New Taiwan Dollars $TWD, and the actual payment amount is based on the bank exchange rate when the card is swiped. The exchange difference is borne by the buyer.
- There may be handling fees for overseas card payments. Please contact your card bank for the fees.
Overseas Shipping Methods and Shipping Fees
- Hong Kong and Macau are mainly delivered by SF Express, while other overseas regions are delivered by Chunghwa Post.
- For relevant delivery information, please refer to "SF Express website", "Chunghwa Post package business website"
- The delivery time is about 7-14 days, and it will vary according to different shipping methods and different regions.
- When shipping, a delivery status query website will be provided, and you can check the progress on the logistics platform at any time.
- In case of natural disasters such as typhoon, earthquake, etc., and other force majeure factors, the delivery will be delayed, and the delay caused by it is not limited to this.
Other shipping related notes
- Overseas customers must provide complete receiving information. Any incomplete information will result in delayed shipment. Please be sure to fill in the correct information when placing an order, and pay attention to your phone number and email address for delivery.
- If the package cannot be delivered due to incorrect receipt information, or there is no one to sign for it, causing the package to be returned, we will directly cancel the entire order and refund the money after deducting the fees incurred.
- SF Logistics personnel will notify you by phone before delivery in Hong Kong and Macao. Please keep your phone open. Within five days from the date of first contact with SF Logistics, if the item is not delivered three times, it will be deemed as abandoned items, and returns and refunds will not be accepted.
- Since import tariff standards vary from country to country, if your country wants to charge tariffs on the goods when picking up the package, the buyer needs to pay it themselves.
Overseas Return/Exchange Instructions
- Due to the high international shipping costs and complicated procedures, returns and exchanges are not available for overseas orders.
- When purchasing goods, please be sure to carefully confirm the order content before proceeding to checkout. By completing your order, you agree to the terms of this page.
- If there are any defects or product errors, please contact Line customer service staff within three days from the day after you receive the goods and provide detailed photos of the defects and order information. Customer service staff will handle the follow-up matters for you as soon as possible.
- If an overseas buyer returns the goods on his own and charges freight collect, ONLY will refuse to accept the goods and it will be deemed that you have agreed to discard the items. The freight and related extension costs will be borne by the buyer without further notice. No claims for merchandise, refunds, damages.
- If an overseas order is out of stock, the order must be canceled. Your card bank may charge you additional handling fees. Please contact your card-issuing bank.
Contact Onlygo
- E-mail：service@onlygo.com.tw
- Service Hours：GMT+8 10:00 AM ~ 18:00 PM (Closed on regular holidays and weekends)
